ID verification
Verify identity with Persona: liveness checks against government-issued ID. Gate specific products or method options, and one cleared check fulfils every outstanding request.
Risk
Protect your inventory, protect your revenue.
Layer identity verification, signed contracts, vaulted cards and deposits into your checkout, configurable per method, enforced automatically.
E‑signatures
Attach signed contracts to rentals: ESIGN, UETA and eIDAS compliant with full audit trails. Collect signatures at checkout, by email, from accounts or on POS.
Card vaulting
Vault customer payment methods at checkout and charge later for damages, extensions or late returns.
Deposits
Capture deposits at checkout, required before the order completes, and refund through Shopify Payments when the item comes home.
Frequently asked questions.
Which risk tools can I combine?
All risk tools work independently and can be combined. For example, you could require ID verification and a signed rental agreement before fulfilling a high-value calendar rental, while only requiring a vaulted card for subscriptions.
How much do e‑signatures cost?
Supercycle charges $0.75 per completed e‑signature. Generating or sending a contract is free. You only pay when a customer signs. You can require multiple contracts per rental.
Which identity verification providers are supported?
Supercycle's built-in identity verification runs on Persona, using face-matching liveness checks against government-issued ID. The data model is provider-agnostic, so we can add or swap providers without changing your setup. Third-party Shopify apps like RealID, iDenfy and Engage Message also work alongside Supercycle.
What happens if a deposit can't be refunded via Shopify Payments?
Refunds processed via Shopify Payments are subject to a time limit (typically 120 days). After that window, merchants refund deposits externally via PayPal or bank transfer and record the refund in their accounting system.
Can customers sign contracts in store?
Yes. On Shopify POS, staff can hand the device to the customer to sign on screen, or display a QR code for the customer to scan and sign on their own phone. The POS screen updates automatically once they finish.
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